Complaints processing employee (m/f/d)
WEGU has been developing innovative solutions for the automotive industry for almost 75 years. By specializing in rubber and plastics technologies, we are driving the mobility of tomorrow. As part of the Zhongding Group, we are represented internationally with over 20,000 people. With the values of a family business, the flat hierarchies of a medium-sized industrial company and the vision of a global group, we are making a difference.
In order to achieve stable and capable processes for our products, as well as to ensure reliable fulfillment of standard requirements and to ensure quality-relevant goals in compliance with relevant laws and regulations through appropriate processes, we are looking for the next possible date for the Quality Assurance department a
Complaints processing employee (m/f/d)
Tasks:
- Independent processing of customer complaints using structured problem-solving methods (e.g. 8D report), including root cause analysis (e.g. Ishikawa, 5-Why), and definition of suitable corrective and preventive measures in cooperation with the specialist departments
- Processing supplier complaints, including initiating and monitoring the implementation of measures
- Sustainable review of the effectiveness of measures introduced to prevent repeat errors
- Planning and implementation of product audits in accordance with VDA 6.5 as part of the audit program
- Planning, coordination and implementation of requalification tests in accordance with IATF 16949 and customer-specific requirements
- Supporting production in the series process with quality-relevant decisions, e.g. in the event of product or process deviations, including blocks and releases
- Maintenance and further development of quality-relevant documents within the scope of change management (e.. test instructions, test plans)
Requirements:
- Completed technical vocational training or technical studies
- First practical experience in quality management or in quality-related areas, ideally in the automotive or supplier industry is desirable
- Basic knowledge of complaints processes and problem-solving methods (e.. 8D, 5-Why, Ishikawa) as well as knowledge of norms and standards such as IATF 16949, VDA modules or ISO 9001 are an advantage
- Strong teamwork and communication skills
- Resilience and solution-oriented action in challenging situations
- Confident handling of Microsoft Office (especially Excel, Outlook, Word)
- Good written and oral communication skills in German
- Confident use of written and spoken English to communicate with customers and suppliers
We offer:
- Intensive training
- 30 days vacation & special leave arrangements
- Career in an international environment
- Further training opportunities
- Free parking spaces
- Company parties
- Financial provision package with BAV, BU, VwL
- Participation in company profits
- Vacation and Christmas bonus
- Corporate Benefits
- Hardware leasing private
- Coffee and water flat rate
- Company canteen with subsidized food
- Health package with 600€/year
- Bike Leasing
Are you interested?
If you see yourself in this challenging role and consider this position to be your next career step, please send your application by e-mail to:
karriere@wegu.de
with complete and informative documents, stating your possible starting date and desired salary.
We look forward to getting to know you.
